# Refund Policy
Last Updated: March 2026
## 1. General Refund Policy
Keyvenor OÜ ("Audify AI") strives to provide high-quality AI-powered audio generation services. We understand that sometimes a service may not meet your expectations, and we offer refunds under the conditions outlined below.
## 2. Refund Eligibility
You may be eligible for a refund if:
- You request a refund within **14 days** of your purchase date
- The service was not delivered as described on our Website
- Significant technical issues prevented you from using the service
- The service is materially different from what was advertised
## 3. Non-Refundable Items
The following are **not** eligible for refunds:
- Subscription credits or tokens that have already been used for audio generation
- Services that have been fully consumed during the billing period
- Accounts that have been terminated due to violation of our Terms and Conditions
- Requests made after the 14-day refund period
## 4. How to Request a Refund
To request a refund:
1. Send an email to **support@audifyai.com** with the subject line "Refund Request"
2. Include your account email, order/transaction ID, and the reason for your refund request
3. Provide any relevant details or evidence supporting your request
## 5. Refund Processing
### 5.1. Review Period
We will review your refund request within **5 business days** of receipt and notify you of the outcome via email.
### 5.2. Approved Refunds
Once approved, refunds will be credited to your original payment method within **10 business days**. Processing times may vary depending on your bank or card issuer.
### 5.3. Partial Refunds
In cases where only a portion of the service was unsatisfactory or partially used, we may offer a partial refund or service credit at our discretion.
## 6. Subscription Cancellations
- You may cancel your subscription at any time through your account settings
- Upon cancellation, you will retain access to your subscription features until the end of the current billing period
- No refund will be issued for the remaining unused portion of the current billing period after the 14-day window
## 7. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank. Filing a chargeback without first attempting to resolve the issue with us may result in account suspension.
## 8. Contact Us
For questions about refunds or to submit a refund request, please contact us:
- **Email:** support@audifyai.com
- **Company:** Keyvenor OÜ
- **Registration Number:** 17320364
- **Address:** Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 7, 10145, Estonia
